Service Process

Haz-Mat One® Process

With one toll-free call, you will receive the worry-free service you need to guarantee prompt, expert, cost-effective spill response assistance 24 hours a day—every day! The Haz-Mat One® process provides immediate access to a Response Safety Manager for incident management from the initial call through final disposal. The added bonus—the significant overhead expenses associated with maintaining a professional emergency response coordinator on staff are eliminated.

The Haz-Mat One® process features seven key ingredients:

	Control potential losses and incident costs
	Secure timely, responsive service
	Lower overall environmental costs
	Reduce employee training and equipment costs
	Transfer risk management
	Lessen the possibility of potential claims
	Maintain confidentiality

Haz-Mat One® partners with you to oversee the incident management with cost containment focus, thus, freeing you to attend to other details requiring your attention. Our professionals help determine the response level needed, as well as incident management, using a 10-step process:

1. Event log begins with receipt of the initial call
2. Level and type of emergency is determined
3. Your staff’s ability to handle the emergency is determined
4. Appropriate notifications made to federal, state and local agencies
5. Dispatch qualified contractors, as needed
6. Oversee clean up process
7. Contain costs
8. Coordinate disposal
9. Provide incident report with event log
10. Audit contractor’s invoice for accuracy

All contractors included in the Haz-Mat One® response network must meet high service standards. Each potential response company added to the network must undergo four rigorous tests [listed below], which serves to eliminate all but the most highly qualified:

	Service and equipment audits
	Rate sheet review
	Insurance review
	Past experience review

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"Your First Line of Defense" (800) 229-5252
1203 S. Parker Olathe, KS 66061 Fax: (913) 782-6206
For more information, contact Haz-Mat Response, Inc. at hazmat@haz-matresponse.com.
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Haz-Mat One® is a registered mark with all rights reserved.