HAZ-MAT ONE® NATIONWIDE SERVICE
One Call Worry-Free Service
The Leading Emergency Response Service Provider in North America
Haz-Mat One®, a nationwide response network, manages appropriate responses to your incidents anywhere in the United States and Canada. Trained Response Safety Managers manage the incident by coordinating a plan of action with a local contracted response company while maintaining contact with the client.
24-7 Immediate Access To a Response Safety Manager
With one toll-free call, you will receive the worry-free service you need to guarantee prompt, expert, cost-effective spill response assistance 24 hours a day-every day! Haz-Mat One® is not an answering service. The Haz-Mat One® process provides immediate access to a Response Safety Manager for incident management from the initial call through final disposal. Our Response Safety Managers are dedicated employees committed to providing timely, professional, and cost-effective solutions to all your transportation and fixed facility needs. Field experience and training provide the knowledge base for our Response Safety Managers to accurately know what response is needed for a variety of incidents handled through our call center every year. The added bonus-the significant expenses associated with maintaining a professional emergency response coordinator on staff are eliminated. On average, a per incident costs savings of 2-% is experienced by Haz-Mat One® customers.
Haz-Mat One® Network
The strength of the Haz-Mat One® response network stems from the diligent research into response companies included in the network, the strict adherence to standards of professionalism and safety and the requirement that each response be undertaken with qualified staff, dedicated equipment, billed according to established rates and proper insurance coverage in place.
The Haz-Mat One® Process Includes Seven Key Features:
- Control potential losses and incident costs
- Secure timely, responsive service
- Lower overall environmental costs
- Reduce employee training and equipment costs
- Transfer risk management
- Lessen the possibility of potential claims
- Maintain confidentiality
On the Call
Besides the basic information needed, such as location, product involved, quantity released, several key questions are asked by the Response Safety Manager when the incident is initially reported to establish the situation/site circumstances, such as:
- Does the incident really qualify as an emergency?
- Can the response be scheduled so that a crew can respond during regular business hours, thus, eliminating higher overtime rates?
- Does the client have qualified people to handle the incident under the direction of Haz-Mat One®?
- What medium is impacted?
- Are there potential environmental issues to be addressed?
By gearing appropriate questions to accurately determine the incident situation, Haz-Mat One® is able to manage an appropriate response to the incident on behalf of the client, while containing costs. Additionally, Haz-Mat One® can assist or make the appropriate federal, state, and local emergency notifications required in relation to the incident and can provide disposal options as well. Finally, once the incident is completed, the contracted response company’s invoices and logs are audited to ensure accuracy. Any reductions made to the billing are passed on directly to the client. The Haz-Mat One® incident report is also provided for a complete timeline outlining the events involved.
10-Step Process
Haz-Mat One® partners with you to oversee the incident management with cost containment focus, thus, freeing you to attend to other details requiring your attention. Our professionals help determine the response level needed, as well as incident management, using a 10-step process:
- Event log begins with receipt of the initial call
- Level and type of emergency is determined
- Your staff’s ability to handle the emergency is determined
- Appropriate notifications made to federal, state and local agencies
- Dispatch qualified contractors, as needed
- Oversee clean up process
- Contain costs
- Coordinate disposal
- Provide incident report with event log
- Audit contractor’s invoice for accuracy
High Standards
All contractors included in the Haz-Mat One® response network must meet high service standards. Each potential response company added to the network must undergo four rigorous tests [listed below], which serves to eliminate all but the most highly qualified:
- Service and equipment audits
- Rate sheet review
- Insurance review
- Past experience review
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